The North Carolina Education Cloud (NCEdCloud) portal went down on the first day of school, causing technical issues. The Department of Public Instruction (DPI) described NCEdCloud as a portal that allows students and teachers to operate other programs, including PowerSchool, Canvas and ImagineMath.
NCEdCloud is the portal to other Home Base resources, including PowerSchool, Canvas, NCEES, ImagineMath, Learning.com, and Schoolnet. Charlotte-Mecklenburg Schools released the following statement regarding the problem: “CMS is aware of issues with the state program NCEdCloud.”
NCEdCloud, a state program where teachers had set up virtual lessons through an app called Canvas, went offline at the start of school. The NCEDCloud, which powers many remote learning applications like Canvas, went down for about three hours and was restored by noon. Guilford County Schools posted an update on their Twitter page that the issue had been resolved and that the NCEdCloud was back online.
The outage caused difficulties for teachers and students who needed to access the NCEdCloud in order to get their work done. Federal testing and other assessments, district online learning plastforms and student data platforms such as PowerSchool and NCEdCloud were all impacted.
If homework assignments were given that require students to access Canvas or other tools using their NCEdCloud passwords, they will not be able to do so until the portal is back up and running. This has caused a great deal of frustration for students and teachers alike.
Teachers were able to quickly come up with alternatives to help students access their class materials. Thomas Adams, a teacher at North Henderson High School, explained his solution: “NCEdCloud went down. However, I was able to record it on the screen and show students an alternative way to log into Zoom and I was able to get them into the class.”
The issue was caused by a glitch at the state level, but it still had a huge impact on the ability of students and teachers to access the resources they needed on the first day of school. Despite the outage, students and teachers managed to find ways to access their materials, and the NCEdCloud was back online by noon.
However, some students and teachers were still feeling the effects of the outage. Adams said that some of his students were still having difficulty accessing the materials for his class, and he was trying to find a way to get them the help they need.
The North Carolina Department of Public Instruction issued a statement regarding the incident, saying that they were “working closely with the vendor to ensure that the NCEdCloud system is functioning properly.” They also said that they were “working closely with the districts to ensure that any issues are resolved as quickly as possible.”
This is not the first time that the NCEdCloud has experienced a technical issue. Last year, the NCEdCloud went down for over a day, causing issues with remote learning. This time, the issue was resolved more quickly, but it still caused a great deal of frustration for students and teachers.
Despite the problems with the NCEdCloud, students and teachers have been able to find ways to continue their virtual learning. Adams said that he and other teachers are trying to find ways to work around the issues and make sure that their students are still able to access their materials.
The incident serves as a reminder of the importance of having a reliable remote learning system. As more schools move to virtual learning, it is essential that they have a platform that is secure and easy to use.
The NCEdCloud outage is a reminder that even the best systems can experience issues. It is important for schools to have backup plans in place in case of technical glitches. It is also important for teachers to be prepared to help their students find alternative ways to access their materials if the system goes down.
The NCEDCloud outage on the first day of school serves as a reminder of the importance of having reliable and secure remote learning systems. Despite the technical issues, students and teachers have been able to find ways to work around the problems and continue their education.
